Dan Brown and I recently facilitated a workshop at the 2009 Information Architecture Summit in Memphis, TN. It was great to partner with Dan on what amounted to my first ‘official’ workshop within the UX community. The participants were all great and the discussion was engaging and fun. I’ve had my share of ‘difficult conversations’ over the course of my career and it felt good to share the lessons I’ve learned about how to tactifully handle these delicate situations. In fact, this workshop was a catalyst for this blog given my new found interest and energy in sharing insights I’ve learned during my career. I hope whatever I choose to write about proves useful to you.