As user experience designers, we understand the merits of engaging in a thorough, upfront review of the ‘space’ we’re designing for prior to putting pencil to paper. In fact, we’ll insist on having time to deeply explore the business objectives, users, and environment we’re working in. In recent years, however, we’re under pressure to prove the merits of an ambiguous discovery phase. We are paid to design, after all. With budgets tight, deadlines short, and expectations high, it’s easy to relate to client anxiety with ill-defined activities that end with deliverables that aren’t tangible and actionable.
Read the complete post at http://www.eightshapes.com/blog/2010/04/14/discovery-wolves/.